Privacy policy

General

This privacy policy describes how the service "Hire a Pro", operated as part of the myproduct.co.il website, collects, uses and keeps information provided while using the website and the app.

Using the service means you agree to this policy, subject to applicable law.

What information is collected

Depending on how you use the service, information may be collected such as:

• Name and phone number.
• Sign-up details of customers and pros.
• Job details, including the type of service, the work description, attached photos, city, address and other details entered to book the job.
• Details the user chooses to give in forms or messages to the service.
• Basic technical information created when using the website or app, such as device type, browser and IP address, to the extent collected by the server.

How the information is used

• Running the pro booking service.
• Connecting customers with available pros.
• Passing on the details needed to carry out the job.
• Contacting the user about a booking or the service.
• Improving the service, securing it and fixing problems.
• Meeting legal requirements, where needed.

Sharing information with others

Details needed to carry out a job may be shared between the customer and the pro who accepted the job, such as name, phone number and job details.

Beyond that, personal information will not be given to third parties except when needed to operate the service, as required by law, to protect the rights of the service or its users, or with the user’s consent.

Data retention and security

We take reasonable and customary measures to keep information safe and to protect it from unauthorized access, use, change or disclosure.

However, no computer or communication system is completely secure, so absolute protection against every security incident can’t be guaranteed.

Deleting, correcting and updating information

A user who wants to see the information about them, or ask to correct, update or delete it, can contact us using the contact details below.

Requests will be handled in line with applicable law and the legitimate needs of operating the service and keeping records.

Location information

The service uses your device location only when you allow it in your browser or device, for example to choose the job address on the map or to share a pro’s arrival with the customer. You can turn location access off at any time in your browser or device settings.

Third-party services

The app may use system components and external services needed to run, distribute or secure it. Using such services may also be subject to those providers’ privacy policies.

Policy changes

We may update this policy from time to time. The last update date appears at the top of the page. In case of a material change, a notice may be posted on the website or in the app.

Contact

For questions, or requests to see, correct or delete information, you can contact us:

Email: ads@myproduct.co.il