Help – chatapp

1. Chat is not loading

If the chat does not appear or loads slowly:

• Check that you have an active internet connection.
• On desktop – refresh the page (F5).
• On Android – close the app and open it again.
• Try logging in again with a username.

2. Cannot enter a room

• Check if the room is password-protected – make sure the password is correct.
• If the room was removed or changed, it may no longer be available.
• In case of high load, wait a few seconds and try again.

3. Not seeing all users

The system shows active users only. Some users may have left the room or disconnected.

• Try leaving the room and entering again.
• Wait a few seconds – the online list is updated periodically.

4. Messages are not sent

• Check your internet connection.
• If a message seems “stuck”, try sending it again.
• Restart the app (especially on Android).

5. Android installation issues

• Verify that the APK file was fully downloaded.
• If prompted about “Unknown source”, enable installation in device settings.
• Uninstall an older version and install the latest one.

6. Problems in the web version

• Make sure you are using an up-to-date browser (Chrome / Edge / Firefox).
• Refresh the page if something looks stuck.
• Clearing cache may help in some cases.

7. Opening a private chat

• Inside a room, locate the user in the online users list.
• Click the user’s name and choose “Private chat” (if available).
• If it does not appear, the user may no longer be online.

8. How to get support

If the issue is not resolved using this help page:

Support email: products@myproduct.co.il